We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Stunning MADE-TO-ORDER Beni Ourain Moroccan Berber Handmade Shag Rug Authentic Natural 100% Wool with Vintage Look for your home. ALWAYS FREE SHIPPING!!!
This beautiful original Berber shag rug is SOLD. However, we will recreate a CLOSE MATCH for you using the same style, colors, and patterns. As always, we can guarantee you will receive the same quality and service. Your satisfaction is my goal and I stand behind my product 100%.
How long it takes to receive this shag rug?
This Moroccan rug is entirely made by hand and the whole process takes up to 6 weeks from start to finish: Week 1-4: Your beautiful shag rug will be made by our best weaver. This time may vary depending on the size you choose but we will try to meet your expectations. WEEK 5: The shag rug is hand cleaned, put to dry for 4 days, and softened and ready to ship. WEEK 6: your rug should be already on the shipping carrier towards your beautiful home.
Please be advised that this is an estimated average time based on our previous orders and we will try to honor this schedule to the best of our capabilities. Customs delays, country of destination or other circumstances (like weather…) may interfere, but we will communicate with you any changes and keep you updated of any changes.
depends on your special order dimensions/ Colors and patterns...
How does your MADE-TO-ORDER program work?
As soon as you place your order, we will start making the rug for you. It is entirely made by hand and we will be in contact with you along the whole process. We will keep you updated on the status of your custom order via e-mail. On a weekly basis, we will share details and send you pictures and videos of your rug. Once your shag rug is shipped, we will send you a tracking number and any related information.
Information about this Berber shag rug:
Origin: Handmade in Middle or High Atlas, Morocco
Size: you can order any size you want.
Colors: Natural Herb based dyes.
Material: 100% high-quality natural WOOL
Can I make changes or modification to this rug?
You can make your dream rug come true. You can choose new colors and patterns. Let us know your expectation and we will guide you along the whole process. If your dream rug matches up with our skill sets, designs and/or materials, we will send you a quote.
Dyes used on the Shag Rug:
Only natural herb-based dyes are used. It is a process that exists for ages and still followed by our team. There are no recipes or measurement, which makes each color generated differently and each rug one of a kind.
The rug is inspected for any defect and hand raked/ brushed to remove any wool excess. After that, the rug is washed and kept drying under the sun for 3-4 days. We put a lot of energy and love when making these rugs and we would like to share it with you through our work.
In addition to our Berber heritage and all the experience we have gained over the years while working directly with local artisans; we love what we do and can guarantee you that you will get the best handmade product and best service. Your rug is checked one more time and inspected before it is shipped. Your satisfaction is our goal and we stand behind our product 100%.
we know that buying a new carpet is always a hassle, but it should not be the case for us. If you see an item that you like in our store, please reach out to us with your inquiries and we will work with you to make carpet purchase as easy as it can be. We love our customers and we have great deals and offer FREE GIFTS!!! Yay :)
we are proud to contribute to the local artisans and help them have an income and sustain their families by giving away 10% of the sold item to help literate women weavers, contribute to their kids' school supply…and empower local women artisans in general.
You received your order
If you love your rug, you may post it on your Facebook/ Instagram page and share it with your loved ones and friends. And remember, we are never too busy for your referrals : ) If for any reason you are not satisfied with your order; please reach out to us beforehand and give us a chance to better serve you and work with you.
FREE SHIPPING to customers in USA, Canada, Australia and Europe. Exclusion Apply; check each item for more details. We also ship Worldwide for FREE, but since the weight of each item is different; please check each listing individually for more details.
If you are located in a remote location or need special shipping/ handling conditions; please contact us through Email: Team@SugaRugs.com and we will work with you depending on your situation.
We are using USPS, UPS, FedEx and DHL Express depending on availability and customer’ s shipping location.
Your order should take between 3-7 business days to arrive depending on your location.
All orders are shipped from Morocco.
All items shipped to the United States are customs and taxes FREE!!! For orders shipped to customers outside of the United States; contact your local customs agencies to inquire about possible import taxes and fees before buying the item. We are not responsible for any delays caused by Customs.
You can return the item to Morocco withing 7 days of receipt. Contact us at Order@SugaRugs.com to provide you return address information in Morocco.
The item needs to be returned to us within 14 days of delivery in the same condition it was sent in the first place, and customer is responsible for return shipping costs and any other incurring fees. Once returned item is delivered and inspected, we will process a refund to your account.
Items on sale are final and cannot be returned. Custom orders cannot be returned.
Once you place an order, we immediately start the shipping process; however, you will still have 6 hours after placing order to cancel and get your money back. Please send us email at: Order@sugarugs.com before 6 hours ends.