Shipping & Returns
Shipping is FREE for customers in USA, Canada, Australia and Europe. Exclusion Apply; check each item for more details. We also ship Worldwide for FREE, but because of the weight of each item is different; please check each listing individually for more details. If you are located in a remote location or need special shipping/ handling conditions; please contact us through Email: Order@SugaRugs.com and we will work with you depending on your situation.
It takes 1 to 3 days to process your order. Once your payment is cleared, we make your order ready for shipping: the item is cleaned and inspected for the last time and packed to prevent any damage during the shipping.
We are using USPS, UPS, FedEx and DHL Express depending on availability and customer’ s shipping location.
Your order should take between 3-7 business days to arrive depending on your location.
Please let us know through email: Order@SugaRugs.com or leave a message using the note box during your check out. Otherwise, we will ship to the address you enter in the Check Out form.
All items are shipped from Morocco or the USA depending on the item’s location and using available shipping methods.
All items shipped to the United States are customs and taxes FREE!!! For orders shipped to customers outside of the United States; contact your local customs agencies to inquire about possible import taxes and fees before buying the item. We are not responsible for any delays caused by Customs.
Nice!! You love it!! Share it with the whole world by leaving us a review on our page to help others make their decision. You may also post it on your Facebook/ Instagram page and share with your loved one and friends. And remember, we are never too busy for your referrals : ) If you have inquiries or concern about your order; please reach out to us directly by Email Order@SugaRugs.com, and we will make our best to meet your satisfaction.
Within the USA: It is very rare when a package is lost and most of our products are insured. We will provide you with a tracking number and we will work with you and the carrier in case of an issue. We can resend the similar item or refund full money depending on your choice and items availability. Outside the USA: Most of our products are insured. We will provide you a tracking number for your order, and work with you and the carrier in case of an issue. Your order might be held in the customs and it is more likely it is still on its way. If your package is confirmed to be lost in the mail (requires carrier confirmation), we will refund your money if the item did not arrive in 60 days. Please reach out to us, and we'll review the shipment and assist you to track it down.
If you need to return an item for any reason, we accept returns made within 7 days of receipt. Please be advised that if the reason for returning the item is a defect, or damage or a problem from our side (like sending the wrong item); we will send you a return shipping label to cover shipping costs and refund the full amount to you. So far, the need for this has been very rare. If the item is not damaged or has a defect, but you need to return it for any other reason; we will be happy to accept your return but you will have to pay return shipping costs and 15% fees, and the item needs to be returned to us within 14 days of delivery in the same condition it was sent in the first place. We have full trust in your judgment when an item needs to be replaced or returned. We put a lot of work and love into our making our rugs, and we are sure that the quality of the material and the service will exceed your expectation. Items that cannot be returned: Items on sale are final and cannot be returned. Custom orders cannot be returned. The condition of the returned item: If the item is not returned in its original condition or any loss of its value; 15% stocking fee will apply. Please Click to read our full Refund Policy HERE
Once you place an order, we immediately start the process to pack and ship the item as fast as we can. Hence, we do not accept cancellations or modifications. However, please email us at Order@sugarugs.com and we will advise if we were able to stop shipment.