Free standard shipping on all orders.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
This Moroccan rug is entirely made by hand and the whole process takes up to 6 weeks from start to finish:
Week 1-4: Your beautiful shag rug will be made by our best weaver. This time may vary depending on the size you choose.
Week 5: The shag rug is hand cleaned, put to dry for 4 days, and softened and ready to ship.
Week 6: your rug should be already on the shipping carrier towards your beautiful home.
Note: For rugs larger than 8' x 10', an additional ~2 weeks are needed for production. Depending on the size you choose, the Design will scale. And since your order is made just for you, we respectfully cannot accept returns.
Please be advised that this is an estimated average time based on our previous orders and we will try to honor this schedule to the best of our capabilities. Customs delays, country of destination, or other circumstances (like weather…) may interfere, but we will communicate with you any changes and keep you updated.
As soon as you place your order, we will start making the rug for you. It is entirely made by hand and we will keep you updated on the status of your custom order via e-mail. Once your shag rug is shipped, we will send you a tracking number and any related information.
* Size: you can order any size you want.
* Material: 100% high-quality natural WOOL.
You can choose new colors and patterns. Let us know your expectation/ design and we will send you a quote.
Note: Since each handmade rug is unique and cannot be copied, we will recreate a CLOSE MATCH for you using the same style, colors, and patterns. As always, we can guarantee you will receive high quality and service.
Shipping is FREE for customers in USA, Canada, Australia and Europe. Exclusion Apply; check each item for more details. We also ship Worldwide for FREE, but because of the weight of each item is different; please check each listing individually for more details. If you are located in a remote location or need special shipping/ handling conditions; please contact us through Email: Team@SugaRugs.com and we will work with you depending on your situation.
We are using USPS, UPS, FedEx and DHL Express depending on availability and customer’ s shipping location.
Your custom order should take between 4-6 business weeks to arrive depending on the size you choose. (Add ~2 weeks for larger sizes).
All custom orders are shipped from Morocco where the rugs are handmade.
All items shipped to the United States are customs and taxes FREE!!! For orders shipped to customers outside of the United States; contact your local customs agencies to inquire about possible import taxes and fees before buying the item. We are not responsible for any delays caused by Customs.
We are here to work with you, and answer any questions or concern you have before submitting your order. Once the custom order is made for you, we respectfully do not accept return of custom orders. Please ensure all measurements and design are correct before submitting your order!
Once you place an order, we immediately start the customization process; however, you will still have 8 hours after placing order to cancel and get your money back. Please send us email at: Team@SugaRugs.com before 8 hours ends.