Free standard shipping on all orders.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
- Material: 100% Natural high-quality Wool
- Weaving Technique: Hand-Knotted
FREE SHIPPING to customers in USA, Canada, Australia and Europe. Exclusion Apply; check each item for more details. We also ship Worldwide for FREE, but since the weight of each item is different; please check each listing individually for more details. If you are located in a remote location or need special shipping/ handling conditions; please contact us through Email: Team@SugaRugs.com and we will work with you depending on your situation.
We are using USPS, UPS, FedEx and DHL Express depending on availability and customer’ s shipping location.
Your order should take between 3-7 business days to arrive depending on your location.
All orders are shipped from Morocco.
All items shipped to the United States are customs and taxes FREE!!! For orders shipped to customers outside of the United States; contact your local customs agencies to inquire about possible import taxes and fees before buying the item. We are not responsible for any delays caused by Customs.
You can return the item to Morocco withing 7 days of receipt. Contact us at Order@SugaRugs.com to provide you return address information in Morocco.
The item needs to be returned to us within 14 days of delivery in the same condition it was sent in the first place, and customer is responsible for return shipping costs and any other incurring fees. Once returned item is delivered and inspected, we will process a refund to your account.
Items on sale are final and cannot be returned. Custom orders cannot be returned.
Once you place an order, we immediately start the shipping process; however, you will still have 6 hours after placing order to cancel and get your money back. Please send us email at: Order@sugarugs.com before 8 hours ends.
✓ Vacuum regularly on a low power setting, and better vacuum without a beater brush as it may cause damage.
✓ Remove spills immediately. If liquid, blot with a clean, un-dyed cloth by pressing firmly around the spill to absorb as much as possible.
✓ For hard-to-remove stains, professional rug cleaning is recommended.